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gbot · WhatsApp Assistant

Your WhatsApp serves, organizes and passes you what matters.

gbot is the AI agent that serves your clinic's patients with the information you give it.

  • Meta's WhatsApp Business API
  • Also Telegram and web chat
  • AI assists; your team decides
Assistant · Sample clinic
the clinic's AI agent
A direct question: why do I need an assistant to answer me? I'd rather talk to a person.16:02
That's a reasonable question. I take care of what doesn't need to wait: hours, location, study preparation, and prices. If you prefer a person, I'll connect you as soon as you say so. What did you want to ask about?16:02
I want to know if they'll dilate my eyes at the eye exam and if I can drive afterward.16:03
According to the clinic's information, at the first exam a drop is usually applied to dilate the pupil and it's recommended to come accompanied, because vision may be blurry for a few hours. What applies to your case is determined by the physician at the visit. Shall I show you available times?16:03

Answers with the information your clinic has loaded and offers to hand over to a person if the patient prefers.

Illustrative example with fictitious data.

How it works

Three steps and your agent is on duty.

  1. We define your agent and give it your clinic's information

    Name, tone, allowed topics and your documents.

  2. We connect your channel

    With your WhatsApp number or one from iGalenus.

  3. Answers, organizes and passes you what matters

    Answers, captures the data and hands the conversation over to you when needed.

Under the hood

Every conversation, organized and in view.

Each conversation in its stage

The agent classifies it and remembers the patient's details.

Full nameRosa MartínezAI
Preferred timeAfternoonAI
Chief complaintEye examAI
Emailemail@example.comTeam
Appointment typeNot yet entered

What your team corrects prevails.

Hands off to a person when the case calls for it

  • Urgency
  • Patient request
  • Negative emotion
  • Low confidence
  1. DetectedIt flags it as pending.
  2. AssignedTo the team member with the fewest conversations.
  3. NotifiedIn the platform and in the browser.
  4. HandledThe AI is paused.

When finished, your team can hand it back to the AI.

Inbox and results

Who handles each conversation and how your front desk is doing.

To be seenResolved by AIAll
Rosa M.
I prefer the afternoon, thanks.
InterestNeeds attention
Javier T.
Do you have Saturday hours?
ConsiderationAI-managed
Ana S.
I'd like to change my appointment.
TelegramScheduled

Bulk and scheduled messages

Audience by tag or stage, with a preview before sending.

Audience
Tag: Post-treatmentStage: RetainedChannel: WhatsApp
Message
Hello {{patient_name}}, how have you been feeling since your treatment? We're at your service here.
Shipping
Per-recipient logSent

Knowledge and tuning

Upload your documents and request changes in your own words; you approve.

PDF Word Excel CSV Web page
That the agent not talk about prices and offer to book an evaluation.
Proposed changeNuevo tema prohibido: precios de tratamientos. Instrucción adicional: ofrecer una valoración con el equipo.
Approve and create versionDismiss

Illustrative mockups with fictitious data.

Clearly

What gbot does and what stays in your hands.

Does today

  • Answers with the information your clinic gave it.
  • Captures and remembers the patient's data.
  • Sorts every conversation into the funnel.
  • Hands off to a person when needed.

Stays in your team's hands

  • Reviewing the patient's photos: the agent doesn't interpret them.
  • Send images, videos, or documents.
  • Schedule follow-ups and bulk sends.
  • Every diagnosis, order and medical decision.
In use

Already serving patients at clinics in Querétaro.

Nouvelle Dermaestética

Agent María · Dermatology

Handles the front desk and treatment questions, up to 100 conversations per week.

WhatsAppOwn funnelTransfer to reception

VEOO

Agent Andrea · Eye health

Recently installed to serve patients on WhatsApp.

WhatsApp
Pricing

Choose based on the patients you see per month.

  • A single payment for 12 months.
  • 30-day money-back guarantee on the annual plan; does not apply to renewals.
  • One charge a month.

Not sure which to choose? We'll review it together in the demo.

Request a demo

Frequently asked questions

Can I adjust what the agent says?

Yes. You can adjust its purpose, instructions, language and allowed or prohibited topics, either with the tuning assistant or with our help. Each change is saved as a version that you approve.

Does it schedule appointments on its own?

If your clinic connects your calendar, the agent checks available times. Otherwise, it takes the patient's request and passes it to someone on your team.

Can I message all my patients at once?

You can send to an audience you build by tags, stages, channel or last activity. WhatsApp limits free-form text to the 24 hours after the patient's last message, and gbot shows you how many recipients are left out before you send.

How do billing and renewal work?

Card only. Prices are in US dollars (USD). Your plan is charged to your card at the start of each period. We notify you before it renews: 1 month, 5 days and 1 day before on the annual plan; 2 days before on the monthly plan. A patient served is a distinct conversation in which the assistant replied at least once during the month; if you exceed the cap, a small additional allowance is charged afterward and we let you know. You pay WhatsApp messages directly to Meta, at its current rate.

How do I get started?

Choose your plan and tap “Subscribe”: WhatsApp opens with a message ready to send to us. We'll review your clinic's case with you and the plan that suits you.

gbot and gbook

gbot works on its own and is purchased separately. If you also want records, scheduling, and prescription printing in one place, learn about gbook.

Learn about gbook

Ready for gbot to take care of your patients?